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Interviewing your clients is the most important step when it comes to deciding who to hire. The interview, in some ways, is the backbone for the future success of your company. You can’t have a good company if you don’t have good employees. Unfortunately, sometimes it seems like good employees are getting harder and harder to come by. This is part of why knowing how to interview your employees is so important. You really need to make sure that you’re asking the right questions so that you know you’re going to be hiring the right people. Not all interview questions are made equally, however, and if you’re not asking the right questions you might not be hiring the right people. We know all the best interview questions, so we can help you craft the perfect interview in order to hire your perfect candidate. If you’re worried that you might not be asking the right questions during interviews, we’re here to help. Here are three of the best interview questions you could possibly ask.

What Are Their Goals for Their Future?

Ask Them About Their Future Goals

Ask Them About Their Future Goals

This question is one that can tell you quite a bit about the prospective employee and what they think about quite a few things. Asking them what their goals for the future are is a good way to see how they view themselves, how they view the job they’re applying for, and how they view their success. If you ask a prospective employee how they view their future and what their goals are, you can get a feel for how they view the job that they are applying for. An honest candidate might tell you that they plan to go on to bigger things, which is not a bad answer. However, if the candidate makes some wishy-washy comment about how they hope to still be working for your company, you might want to keep in mind that they’re likely trying to suck up.

What Do They Consider to Be Their Strengths?

Does She Know Her Strengths?

Does She Know Her Strengths?

This may seem like a classic interview question, and if it is, it’s a classic for a reason. Asking a prospective employee what they believe their strengths to be is a good way to see how they view themselves. It also tells you a little bit about how they might fit into your existing workforce. This is not a question you should skip.

What Would Be Their Ideal Work Environment?

|Ask Some Uncommon Questions And Check Their Response

Ask Some Uncommon Questions And Check Their Response

This is a bit of an uncommon question, but we think it’s a good one that can tell you quite a bit. Asking them what they think their ideal work environment would be is a good way to see how they might fit into your workforce. If they describe something that is the complete opposite of the environment your employees working, they are probably not going to be a good fit for your company. Keep this in mind when you’re interviewing a prospective employee. It’s a good way to get a feel for how they might fit in with your other employees.

Believe it or not, your customer isn’t going to be right every time. Sometimes people behave poorly in establishments just to try to get a discount. When you’re not going to be giving out discounts to everyone who complains you can find yourself with an irate customer on your hands and no way to deal with it. This situation assumes that the buck stops with you; whether you’re the manager, the owner, or you’re just the unlucky person who can’t call for help from the customer desk doesn’t matter. Here’s how you should respond to an angry customer in a simple three step process.

Explain Things Calmly

Arm Yourself With Patience And Talk Calmly

Arm Yourself With Patience And Talk Calmly

First of all, you should try to explain things calmly to your customer. There’s a good chance that what’s happening started as a misunderstanding. The customer didn’t understand that holiday gear can’t be returned after the holiday, or that the sale has already ended, or that they simply can’t get that product or item here. Whatever you’re dealing with, the first thing you should do is take a few deep breaths. Don’t stoop to their level by showing how upset you’re getting. Try to explain it. If they don’t understand, try again in different words. Ask what exactly they don’t understand, and if they repeat the same problem again and again you have to accept that you can’t win them all. In a perfect world all it would take is a sincere smile and a calming breath and before you know it all your clients would be calm and docile. In real life, sometimes they’re just going to keep getting mad and there’s nothing that you can do. Cut your losses and accept that sometimes you lose some.

Apologize That You Couldn’t Work It Out

Always Be Kind & Apologize If Necessary

Always Be Kind & Apologize If Necessary

What you should always do to conclude your talk with an irate customer is apologize. Say that you’re sorry they are upset and you wish you could have found a better solution to their problem, but there doesn’t seem to be one. This is an interesting move in customer service because most customers expect to be listened to for as long as they want. They expect that you will stand there and take them yelling for as long as they like. By apologizing you’re bringing the discussion to a close without their initiating it. This might get them angrier, but you’ve already established that there’s nothing to be done by catering to them.

Monitor Your Online Reputation

Once an angry customer leaves you need to keep up your online surveillance. You can bet that there’s going to be an angry review popping up somewhere and you need to be able to do damage control on it. You don’t want one angry, irrational customer to ruin your otherwise good reputation. If you know that you could have helped a customer who was willing to compromise and be reasonable there’s no reason for you to put up with them damaging the one thing that your business relies on most: a good word of mouth reputation.