Running a successful company or business is a lot of work, and generally it comes down to having good quality and professional employees. If you hire the wrong types of people, you could really wind up shooting yourself in the foot and setting yourself up for failure. You want to make sure that the people you hired to work for your company or business are going to be professional and accurate representations of the company itself. Having a bad apple among your future employees is a very dangerous thing because they could wind up taking you from a successful company or business to a failure. Having one bad employee is too much. You want to avoid hiring any employees who are going to wind up causing you trouble in the long run, so you need to be able to spot the bad apples before they enter your orchard. This will help you ensure the you only ever hire the best people for your company or business. Here’s what you need to know.

Is This Really Possible?

Identify Toxic Employees During The Interview And Hire Only The Best

Identify Toxic Employees During The Interview And Hire Only The Best

The idea that you can spot people who will be bad choices for your company or business before you ever hire them might seem like a bit of a fantasy. However, it is definitely possible to spot at least some of the bad choices before you hire them. They’re always going to be warning signs that you can keep an eye out for, but this is only going to be helpful if you actually know what signs to look out for. Because of this, it is important that you look into the sorts of things that can lead to a poor quality employee.

Looking for Red Flags in the Resume

First things first, you should always look at the resume of the person who is applying for the position. The resume is going to tell you quite a bit about the person who you are going to be interviewing, and while most people lie in their resumes, they’re still red flags you can look out for. Look for extremely creative phrasing that boils down to absolutely no experience, because people who have no experience are going to fluff up the resume to extreme proportions. This is something you want to keep an eye out for because while it does show a creative mind, it is not usually good news for how well they will be able to perform for your job.

Being Careful When You Get to Interviewing

If you don’t see any immediate red flags in the resume, you have to be careful when you get to interviewing the candidate. This is the best time to keep an eye out for any suspicious behavior or anything like that. When you get to interviewing your candidate, keep a close eye on how they act and make sure to ask questions that are tailored to get good answers out of them. This is the best way you can go about protecting your company or business from anyone who does not suit your needs.

Background Checks Are an Employer’s Best Friend

Be Careful In The Hiring Process.. Your Company Depends On You

Be Careful In The Hiring Process.. Your Company Depends On You

Of course, if you want to be a little more thorough, a background check is never a bad idea. If you can afford to get background checks done for your future employees, this is the best way to make sure that you aren’t looking at any bad apples. You can turn up interesting tidbits like criminal records and things like that. You would definitely want to know about that, so background check is always an employer’s best friend. Your employees might not appreciate it, but what does it really matter when it is going to protect your company so much? You can really stay safe from any poor quality in employees, which is definitely something you want to be able to do. Of course, if background checks are not an option, you can always do your best with the other options listed.

Believe it or not, your customer isn’t going to be right every time. Sometimes people behave poorly in establishments just to try to get a discount. When you’re not going to be giving out discounts to everyone who complains you can find yourself with an irate customer on your hands and no way to deal with it. This situation assumes that the buck stops with you; whether you’re the manager, the owner, or you’re just the unlucky person who can’t call for help from the customer desk doesn’t matter. Here’s how you should respond to an angry customer in a simple three step process.

Explain Things Calmly

Arm Yourself With Patience And Talk Calmly

Arm Yourself With Patience And Talk Calmly

First of all, you should try to explain things calmly to your customer. There’s a good chance that what’s happening started as a misunderstanding. The customer didn’t understand that holiday gear can’t be returned after the holiday, or that the sale has already ended, or that they simply can’t get that product or item here. Whatever you’re dealing with, the first thing you should do is take a few deep breaths. Don’t stoop to their level by showing how upset you’re getting. Try to explain it. If they don’t understand, try again in different words. Ask what exactly they don’t understand, and if they repeat the same problem again and again you have to accept that you can’t win them all. In a perfect world all it would take is a sincere smile and a calming breath and before you know it all your clients would be calm and docile. In real life, sometimes they’re just going to keep getting mad and there’s nothing that you can do. Cut your losses and accept that sometimes you lose some.

Apologize That You Couldn’t Work It Out

Always Be Kind & Apologize If Necessary

Always Be Kind & Apologize If Necessary

What you should always do to conclude your talk with an irate customer is apologize. Say that you’re sorry they are upset and you wish you could have found a better solution to their problem, but there doesn’t seem to be one. This is an interesting move in customer service because most customers expect to be listened to for as long as they want. They expect that you will stand there and take them yelling for as long as they like. By apologizing you’re bringing the discussion to a close without their initiating it. This might get them angrier, but you’ve already established that there’s nothing to be done by catering to them.

Monitor Your Online Reputation

Once an angry customer leaves you need to keep up your online surveillance. You can bet that there’s going to be an angry review popping up somewhere and you need to be able to do damage control on it. You don’t want one angry, irrational customer to ruin your otherwise good reputation. If you know that you could have helped a customer who was willing to compromise and be reasonable there’s no reason for you to put up with them damaging the one thing that your business relies on most: a good word of mouth reputation.